Custom Tile & Slab Installers
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For DC Tile and Stone, the key to achieving and maintaining high levels of customer satisfaction is tailoring every aspect of its work to fit the particular needs and budget requirements of its clients. “Making our customers happy is our top priority, and we accomplish that by always working toward their best interests,” says owner Derek Khan. “For example, if someone wants their tile completely redone but we notice it just needs to be re-grouted, we’ll make that recommendation and save them money.”
DC Tile and Stone designs, installs, cleans and re-grouts all types of tile for homeowners in Sonoma, Marin and Napa Counties, including slate, marble, granite, travertine, ceramic, porcelain and metal. The company utilizes the latest industry technology and design trends to create tile projects that fit any budget or style, from old world to contemporary. It also offers in-home consultations to homeowners who need help planning their kitchen or bathroom projects.
Unlike tile contractors that strive to complete jobs as quickly as possible and sacrifice personalized service in the process, DC Tile and Stone prefers to look at each job from the customer’s perspective and take extra steps to ensure their satisfaction. “It can be as simple as thoroughly cleaning the house before the client comes home or as involved as replacing their baseboards,” explains Mr. Khan. “Our mission is to take care of the little things so our clients can relax and enjoy their finished products.”
Another distinguishing feature of DC Tile and Stone is the meticulous approach it takes to quality control, which includes conducting periodic reviews with each client to ensure the work is being completed to their satisfaction and providing the personal supervision of Mr. Khan on every job. “Since I don’t do the installations, I’m free to see things with fresh eyes and make sure everything is being done with careful precision,” he explains.
“We take pride in doing the job right the first time.”